លក្ខខណ្ឌ

1. Introduction

Welcome to Laurel Fashion! These Terms and Conditions govern your use of our mobile application and website, as well as transactions, payments, cancellations, and refunds. By using our services, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

 

2. Definitions

 

"Company" refers to Laurel Fashion V&C, located at #9, 10 & 11, Angkor Blvd., Sangkat Toul Sangke 2, Khan Russey Keo, Phnom Penh, Cambodia.

 

“Support Team” refers to the supporting staff of Laurel Fashion V&C.

 

"Platform" refers to the Laurel Fashion mobile application and website.

 

"User" refers to any person who uses the platform to browse, purchase, or interact with our services.

 

"Products/Items" refers to clothing, accessories, or any fashion-related items sold through the platform.

 

"Payment Gateway" refers to any general third-party payment service integrated into our platform.

 

3. Payment and Billing

 

All payments are processed securely through our partnered payment gateway provider(s).

 

Users agree to provide accurate and complete payment details.

 

Any fraudulent transactions will be reported and handled per local regulations.

 

Payment methods may include KHQR, bank transfers, and other payment options supported by the payment gateway.

 

4. Order Confirmation and Processing

 

Orders are confirmed only after successful payment verification.

 

Users will receive a confirmation email or notification upon successful payment and by contacting for confirmation.

Processing times vary based on stock availability and shipping location.

 

5. Cancellation Policy

 

Before Conformation with the support team: Users can cancel the support team contacted for final confirmation or after 3 hours from order in case no reply to the support team.

 

After Shipment: Orders cannot be canceled once they are shipped.

 

The Company reserves the right to cancel an order due to stock unavailability, payment failure, or any fraudulent activity.

 

6. Refund Policy

 

Eligibility for Refunds:

 

Refunds are applicable if the product is defective, incorrect, or damaged upon arrival.

 

Refunds will only be issued to the original payment method used during purchase.

 

Non-Refundable Items:

 

Items showing signs of wearing, damage, torn or missing tags will not be accepted for returns.

 

Processing Time:

 

Once approved, refunds are processed within 7 working days.

 

Banking delays are beyond our control, and users should check with their respective banks.

 

7. Return Policy

 

Users must return items in their original condition, including packaging and labels.

 

Returns must be initiated via our platform’s return request system or by contacting support.

 

Shipping fees for returns are borne by the user unless the return is due to our error.

 

8. Exchange Policy

 

Users may request an exchange within 2 calendar days of receiving the product due to the company mistakes.

 

Exchanges are subject to product availability.

 

If an exchange item is out of stock, users may opt for new product(s) or credit score.

 

9. Product Availability & Pricing

 

Prices are listed in USD or local currency and may be subject to change without notice.

 

The company reserves the rights to modify product prices, discontinue products, or introduce new items at any time.

 

10. User Account and Security

 

Users must provide accurate personal information during registration.

 

Users are responsible for maintaining the confidentiality of their account details.

 

Any unauthorized use of an account should be reported immediately.

 

11. Intellectual Property Rights

 

All contents, including logos, designs, and images, is the property of the company and may not be used without permission.

 

Users are prohibited from reproducing, distributing, or modifying any content from our platform.

 

12. Limitation of Liability

 

Laurel Fashion is not liable for indirect, incidental, or consequential damages arising from the use of our platform.

 

We do not guarantee uninterrupted access to our platform due to technical issues or maintenance.

 

13. Dispute Resolution

 

Any disputes arising from transactions shall be resolved through amicable negotiation.

 

If unresolved, disputes shall be subject to Cambodian law and handled by local courts.

 

14. Changes to Terms & Conditions

 

The company reserves the rights to modify these Terms & Conditions at any time.

 

Continued use of our services after modifications implies acceptance of the new Terms.

 

15. Contact Information

For any queries related to payments, cancellations, or refunds, contact us:

 

Email: laurelfashionvc@gmail.com

 

Phone: +855 92 988 999

 

Address: #9, 10 & 11, Angkor Blvd., Sangkat Toul Sangke 2, Khan Russey Keo, Phnom Penh, Cambodia.